Scrum Master with Technical Skills

We are looking for a Scrum Master able to perform technical activities and support applications running on Linux platforms. A technical knowledge of Linux or Unix is mandatory. Most of the work will be hands ‘on.

The Servicing & Production squad “Daily Banking, Data Management, Risk & Credits” is responsible for business & technical applications related to those domains.

The squad ensures 2^nd line support for applications in its scope.
It takes responsibility of deployment of new business releases & IT operational support for their business applications, in the QA and Production environments.

The squad also participates in the migration to the Cloud technologies, for application in its domain, including API and Scheduling.

Main activities are in Brussels but collaboration with our partners abroad is part of the operational context.
Activities can also be performed part time from home (max. 50%).

As Squad Scrum master (30%) :
We expect to work proactively with the squad and Product Owner, as servant leader, in 4 dimensions

• Facilitation: Prepare and facilitate ceremonies, workshops, QAP
• Help to deliver: Follow activities, raise and resolve impediments
• Support & protect the squad: create a safe environment and ensure efficient team spirit, encourage feedback & continuous improvement
• People : coach and develop the Agile Mindset in the squad; and ensure evolution via T-Shaping, in collaboration with Chapter lead

As OPS engineer (70%) :

• to ensure that all deployments are carried out on schedule, are fully deployed, implemented and functioning in the operational environments .
• to help preparing the detailed runbook by identifying all stakeholders and related actions
• to analyse all technical dependencies between the different components
• to update the  Current State Architecture  document based on detailed technical design
• to update or create all documentation for the support.

As incident solver in run mode :

• to find, advice and implement solutions in order to solve incidents.
• to document the resolution progress and the applied solutions
• to investigate, analyse and document incident cause and solution
• Escalate major incidents to incident managers and manager on duty