Process Officer – Jira/Snow System Admin
Mission context
Process Officer
– Jira/Snow System Admin – 

The objective is to deploy a centralized task & case management tool (JIRA/SNOW) for the whole Securities department to improve team efficiency. This will deeply change the way of working of the operational teams.

Function description
  • The new Business Process Engineer will have to perform the following actions:
  • Understand how Business activities are handled within each team. Most activities are currently handled in functional mailboxes in Outlook. You will have to organize, manage, perform & document interviews, workshops, analyse some documentation, etc..
  • Define a new improved way of working for each team thanks to JIRA/SNOW specificities.(Dashboards, boards, Kanban, workflows, SLA’s, Automation rules, post-functions, user management, custom fields, configuration schemes, etc.)
  • Implement new designed way of working within JIRA/SNOW. You will be responsible to configure what you’ve designed. You will enter in contact with the IT team linked to our project to develop customized features or all changes that requires codes development.
  • Perform Change activities to ensure a proper implementation of the developments within all teams. (create trainings, testing plans, roll-out phase, etc)
Language requirements Dutch Good written and spoken communication skills
French Good written and spoken communication skills
English Good written and spoken communication skills
Education
  • Bachelor or master degree
Required experience / knowledge At least  3  years of relevant experience
Technical experience mandatory
  • Previous experience with JIRA/SNOW (as system Admin – configuration of the tool: no user experience only) and/or certification on JIRA Admin (ACP-100)
  • Experience with Data & process management
  • Organizational skills (workshops, brainstorming, brown paper sessions, interactions, facilitator roles)
  • BPMN
  • Affinity with IT Tools including consequent configuration efforts
preferable
  • Experience with JIRA Service Desk/SNOW
  • Affinity with IT domain – html
  • Lean & Process Improvement methodology
  • Familiar with project lifecycle and project environment
Business experience mandatory
  • Good understanding of work flow processes
  • Process optimization
  • Solution driven mindset
  • Good soft skills (communication, structure, presentation)
preferable
  • Knowledge the whole Securities Handling environment of a (retail) bank is a plus
  • Experience in complex environment with multi-disciplinary tasks
  • Change management skills (trainings, deck presentation, etc.)
  • Strong stakeholder management experience
Soft skills
  • Well structured
  • Quick self-starter, pro-active attitude
  • Proven negotiation skills and ability to build consensus
  • Excellent Communication (written & oral) and negotiation skills
  • Able to work effectively with all levels in the organization
  • Good analytical and synthesis skills
  • Commitment, perseverance & Challenges are key concepts that define you
  • Team player but who can quickly work autonomously.
Expert Agile Coach in Communication & Marketing environment
Agile Coach – Expert
Mission context The Coach helps a team or a target group grow strong in applying specific practices and adopting an appropriate mind set to their work. As it takes time to adopt changes, the Coach must spend time with a team or target group to help them to become more proficient in a particular discipline – e.g. agile, lean, etc.

Next to that, the coach will also work – together with the transversal coaches – to make improvements to our current model and to embedded the changes in the organization

The goal of the Coach is for the team or target group to become self-coaching and adept when the coach leaves.

Function  description
  • Educate and align on principles, practices and philosophies concerning a particular discipline
  • Facilitate adoption and practice of a particular discipline
  • Coaching and mentoring
  • Teaching/training of particular knowledge and/or skills, complementing or amplifying classroom trainings
  • Empower cross-organization coaching (mutual coaching between teams or target groups, and peer-to-peer coaching)
  • Ambassador of change
  • Empower self-organization of teams
Language requirements French/Dutch/English Sound knowledge of the 3 languages is necessary
Telework
  • Expectation: 50% on site & 50% homeworking
Required experience / knowledge Proven experience in a complex organization for at least 6 years
Technical experience mandatory Experience with the specific discipline(s) for which the coach is providing support: agile
preferable Experience as a trainer
Business experience mandatory A vast experience in coaching
Strong experience in a marketing or communications environment
Soft skills
  • Team Player
  • Communicative
  • Knowledge sharing
Communication Manager
Mission context
Communication Manager Individuals

Mission within the team “Communications Individuals”

Function  description Vous êtes un communicateur né et vous disposez d’expérience dans l’élaboration de plans de communication et de la coordination de campagnes publicitaires ? Dans ce cas, ce défi est pour vous !

En tant que communication manager

  • Vous élaborez des plans de communication sur base de briefings de Go-To-Market pour atteindre les objectifs fixés sur le plan commercial et de la notoriété de la marque.
  • En collaboration avec votre équipe/squad, vous assurez de bout en bout la mise en œuvre de ce plan :
    • à savoir la communication interne et externe (direct mailings, publications intranet, pages pour notre site internet public, lettres d’informations, évènements, vidéos, posters, flyers, etc.) ;
    • vous briefez les copywriters, équipes de design, partenaires externes, etc. ;
    • vous passez en revue le matériel de communication.
Vous gérez vos projets dans le respect de la stratégie globale de communication et des directives de BNP Paribas Fortis en matière de branding et vous veillez à harmoniser toutes la communication vers les clients de votre groupe cible.
Vos atouts
  • Vous êtes passionné de communication (earned et paid media) et vous détenez de préférence un diplôme et/ou de l’expérience dans ce domaine.
  • Vous êtes un project manager motivé, de nature structuré et organisé.
  • Vous êtes capable de garder un vue globale sur vos projets en vous assurant de la qualité du détails
  • Vous avez la capacité à travailler dans le respect de délais serrés, de modifier l’ordre des priorités et d’équilibrer les impératifs à court terme avec les objectifs stratégiques à long terme
  • Capacité à faire preuve de leadership, à convaincre et à travailler de manière transversale au sein de l’organisation
  • Vous avez l’esprit d’équipe mais vous êtes capable de travailler de manière autonome.
  • Vous êtes orienté résultats, tenant compte des deadlines et des budgets.
  • Vous êtes capable d’analyser et de synthétiser rapidement et correctement des sujets et dossiers (souvent complexes ou sensibles) et de proposer une stratégie de communication concrète.
  • Vous êtes créatif, mais vous restez réaliste et pragmatique.
  • Vous placez les clients au cœur de vos projets.
  • Vous vous exprimez facilement en néerlandais et en français.
Language requirements Dutch Strong written and spoken communication skills
French Strong written and spoken communication skills
English Not mandatory
Education
  • Master degree in Communication, Economics or Marketing
Certification
Travel
Required experience / knowledge
  • At least  < 3 > years of relevant experience!!!
Technical experience mandatory
preferable
  • Experience in project management & communication
Business experience mandatory
preferable
Soft skills
  • Strong organizational insight
  • Ability to see the overall picture (helicopter view) – strategic thinking
  • Decision-making
  • Strong communicator, diplomatic and customer-oriented
  • Commercial awareness and customer-oriented
  • Proactive
  • Team spirit
Operations Officer
Function

  • General administrative support
    • Processing of expense reports within 10 business days.
    • Inform internal customers in a kind and resolved manner in case of problems. Report potential problems to management.Treatment of expense notes in the tool Concur, according to the rules established by the bank (the expense notes policy).
  • Review the existing way of working and suggest actions to optimize and simplify processes.
  • S/he is one of the contributors to the department targets. S/he also works on the continuous process improvements, proactively analyzing and driving quality of the department’s deliverables.
  • S/he works with different tools (ERP system: SAP, SAAS & non-SAAS applications) on a daily basis and should be able and willing to acquire the functional knowledge and build up the necessary experience.
  • The Multi-Skilled Administrative Resource actively participates in the  P2P Team by supporting the BAU activities.
Language requirements Dutch Strong written and spoken communication skills
French Strong written and spoken communication skills
English Strong written and spoken communication skills
Education Minimum bachelor degree or equivalent by experience
Certification
Travel
Telework
  • Expectation: 50% on site & 50% homeworking
Required experience / knowledge At least 3-5 years of relevant experience
Technical experience mandatory
  • Microsoft Office applications (good knowledge of Excel is a must)
  • Experience with and knowledge of SAP (as end-user)
  • Knowledge of SAAS applications  is a plus
  • Being “technology savvy” is key.

.

preferable
Business experience mandatory
  • Experience in working in operational teams
preferable
Soft skills
  • Strong communicator, diplomatic and customer-oriented
  • Able to work independently
  • Problem-solver
  • Accuracy and precision, quality-minded
  • Structured approach
  • Goal-oriented
Mainframe Security Expert
Function  description The Subject Matter Expert has  an in-depth understanding in/ knowledge of mainframe security environment
That expertise necessarily implies:
The ability to perform any related tasks

  • Analyze and implement the security setup of new system software.
  • Give advice about good practices to our colleagues that manage the day to day modifications of the Mainframe security rules.
  • Setup and advice developers in the scope of cryptography
  • Analyze and implement large scale modifications of the security rules based on auditors recommendations.
  • Maintain the health of RACF databases and follow security night batch jobs.
  • Participate in team on-call (About 1 week per month) and prepared to very occasionally work outside normal working hours and week-end
Language requirements Dutch Good knowledge is a plus
French Good knowledge is a plus
English Sound knowledge of English as well as (at least) one local language.
Education Master or equivalent by experience
Travel Occasionally short travels to Paris are possible.
Required experience / knowledge At least 4 years of acknowledged experience in the technical and/or functional domain.
Technical experience mandatory
  • Knowledge of IBM RACF internals
  • Knowledge of IBM zSecure suite
  • Knowledge of main Mainframe system software at security point of view (TSO, JES2, IMS, DB2, …).
preferable
  • Knowledge in cryptography scope is a plus (TKE, ICSF, PKI, TLS, PGP, …)
Business experience preferable
  • Experience in banking environment
Soft skills
  • Methodical
  • Availability
  • Team player
  • Ability to work autonomously
  • Eager to grow knowledge in the mainframe security domain
  • Enthusiast to work in an Agile methodology
IT and Cyber Control & Compliance officer
Function  description Develop, Implement and Maintain ICT Controls (with a particular focus on ICT Controls in Payments domain)
As an IT and Cyber Control and Compliance Officer you will carry on the activities listed below:

  • Understand the payment engine flow and the IT assets involved;
  • Assist in identifying and designing of controls;
  • Coordinate and monitor the execution of the first-line controls;
  • Assure the quality of the provided evidence;
  • Test the effectiveness of controls and provide advice on the improvement of existing ICT controls.
  • Report to management, to stakeholders (including the Internal Audit) the results of first-line controls;
  • Follow-up the status of remediation actions related to these controls;

Contribute to creating/ update procedures and or standards:

  • Identify impacted assets and processes upon policy & control changes;
  • Allocate the implementation roles and responsibilities for each security requirement;
  • Get implementers’ acceptance on the roles and responsibilities allocated to them.
Language requirements Dutch Good speaking and writing (optional)
French Fluent speaking and writing (mandatory)
English Fluent speaking and writing (mandatory)
Education Master degree in IT or science or an engineering degree, with a strong IT background or proven equivalent experience / skills in the area.
Certification (Preferable) Certifications in ISO27k series, Information Systems Security Professional CISSP, CISA…
Required experience / knowledge 2-5 years of experience in Information Security and in IT process management.
Technical experience mandatory
  • 2-5 year experience in IT and security technology and processes
  • Experience in Metrics definition and dashboarding;
  • Good knowledge of Excel (pivot tables, formulas) and Word, PPT;
  • Knowledge of SharePoint (as a user)
  • 2 years’ experience in designing and implementing IT generic controls (good knowledge of Identity & Access Management);
  • Skills in coordination of / collaboration with different teams and external resources.
  • Experienced with regulatory requirements, ISO/IEC standards (eg: 27001 Information Security Management Standard,…), laws and regulations (CHAPS, CIS);
preferable
  • Experience in developing and implementing policies and / or processes in IT area;
  • Certified ISO27001 Lead Implementer;
  • Knowledge of NIST control framework, PCI Standard, CIS20, SIG;
  • Knowledge of GRC Tools such as RSA Archer;
  • Project Management/coordination skills
  • Knowledge of Agile Methodology
Business experience mandatory
  • 2-5 years’ experience in IT and Information Security environments;
  • Capability to quickly understand end-to-end process flows and control needs;
  • Experience in Reports and Memo drafting, and reports ad presentations addressed to senior management.
preferable
  • Preference will be given to candidate that have a good knowledge / practical experience of different bank entities / processes if possible.
Soft skills
  •  Quick self-starter, pro-active attitude; team player;
  •   Highly productive and able to deliver within agreed deadlines
  •   Excellent English writing skills;
  •   Strong analytical skills and detail oriented.
  •   Ability to produce structured and concise documents;
  •   Ability to work in a dynamic and multi-cultural environment;
  •   Able to manage and prioritize tasks running in parallel.
Senior Security Architect
Mission context The mission of our client’s Cybersecurity department is to:
•    Deliver best fit security services and solutions to protect business operations and assets;
•    Build up and support the implementation of a flexible information risk management strategy;
•    Support the information security maturity improvement programs;
•    Develop security architectures which facilitate business objectives and support the business strategy ensuring appropriate protection of information assets.
Within this department, the Security Architecture team designs security measures for new services, applications or infrastructure; assesses information security risks on projects and assets; supports any business or initiative by providing security advice on request; documents security needs and reference architectures.

We are looking for a security architect to help IT and business teams to build and to secure the evolution of our client’s applications and infrastructure, mainly for projects around infrastructure components integration, telecom and facility equipment, hosting capabilities and infrastructure-related landscape.

Function  description
  • Establish and maintain enterprise security models, architecture, patterns and guidelines;
  • Support IT architects to develop “secure by-design” application architectures based on security patterns, requirements and risk analysis and ensure project conformity with security rules and expectations;
  • Develop durable and influencing relations with IT and Business responsible, enabling continual promotion of long-term cybersecurity goals;
  • Contribute to the overall evolution of cybersecurity adoption throughout the enterprise. Influence security practice in the IT and business community through knowledge sharing sessions;
  • Support management in the development of strategic vision and roadmap relating to security services and write high quality management memos;
  • Be open and constructive in responding to ad-hoc requests from security colleagues, IT management and business partners.
Language requirements Dutch .          
French Good (verbal)
English Influencing level (written, verbal, presentations)
Travel Occasional travels to Paris
Telework
  • Expectation: 50% on site & 50% homeworking
Required experience / knowledge 10 years of professional experience in Information Security.
Business/Technical experience mandatory •    Demonstrable communication and influencing skills written, verbal and strategic;
•    Deep knowledge of general information security topics and their applications in real-world environments, amongst other regarding Cloud-native or Cloud-ready components ;
•    Experience in working with architecture models covering business, IT technical or operational views;
•    Experience in security risk assessments, risk analysis, audits, mitigation plan development etc.
•    Focus on infrastructure-related landscape and end-users-oriented services/equipment.
preferable
  • Experience in banking environment.
  • Good knowledge of information security standards & frameworks (e.g. ISO 2700x, NIST, SANS);
  • Good understanding of IT security technology and processes (e.g. IAM, PKI, VDI, secure networking, web infrastructure, API security);
  • Experience in IT architecture methodologies and structured security architecture methodologies (e.g. TOGAF, SABSA); creation of conceptual and logical reference architecture documents;
  • In-depth understanding of the threats applicable to Financial Services.
Soft skills
  • Continually curious, self-starter, collaborative, pro-active and team player;
  • Approachable security advocate, actively promoting security architecture and risk based approach;
  • Integrity and fairness in weighing options, impacts, risk and actions;
  • Learn continuously, provide constructive peer-reviews, give and accept feedback;
  • Success in dynamic and multi-cultural enterprise environment
  • Statements like “we cannot do that” or “it has been tried before” inspire you to dig deeper and to help solving the problem in new ways.
Agile Sales Coach
Function  description

Envie de faire bouger les choses avec nous pour un monde plus durable ?

Etes-vous motivé de travailler en petites équipes multidisciplinaires, de co-créer avec vos collègues issus de différentes lignes de métiers et départements, bref de travailler en mode Agile ?
Vous aimez soutenir les individus et les équipes dans leur évolution ?
Vous comprenez parfaitement les situations et le comportement des individus ?
Vous souhaitez participer à la mission visant à rendre notre banque Agile ?

Bonne nouvelle ! Retail Banking, et plus particulièrement le département Retail Academy, recherche des collègues pour assumer le rôle de “Agile Sales Coach”

 

Votre futur job

Un Agile Coach est essentiel pour garantir la réussite de la transformation Agile de notre banque. Vous fournissez les connaissances, outils et formations adéquats aux individus et aux équipes afin qu’ils puissent atteindre leur plein potentiel.
Les transformations ne peuvent donner lieu qu’à une réussite si elles sont mises en œuvre avec une bonne mentalité et dynamique d’équipe. Par conséquent, vous vous concentrez sur tout le spectre afin de garantir la réussite des équipes : les individus, les produits et la technologie.
Vous développez une vision permettant de guider les individus et les équipes de BNP Paribas Fortis à travers ce changement en pilotant la mise en œuvre des principes de bases d’Agile@Sales.
Vous mettez en place des normes Agile, vous coachez les Sales Squads et les équipes Easy Banking Centre et mesurez leur degré d’agilité. Vous soutiendrez également le Scrum Master afin qu’il puisse bien faciliter les cérémonies et ceci à tous les niveaux.

Language requirements Dutch fluent
French native !!!!
English good knowledge
Education Vous disposez d’un diplôme de master ou d’une expérience équivalente
Certification Agile Certifications sont un atout
Travel Nos Sales Squads de Retail Banking sont réparties dans tout le pays et divisées en 4 régions :
Wallonie, Anvers/Limbourg, Brabant flamand/Bruxelles, Oost&West-Vlaanderen.
En tant qu’ Agile Sales Coach, vous encadrerez une région avec deux autres collègues.
Telework
  • /
Required experience / knowledge
Technical experience mandatory Teams
preferable Collaboration tools (Yellow, MS Whiteboard,…)
Business experience mandatory
  • Vous avez minimum 4 ans d’expérience en tant qu’Agile Coach
  • Expérience dans un environnement Retail Banking.
  • Vous êtes capable d’encadrer des cérémonies avec des senior stakeholders.
  • Vous avez de l’expérience avec Scaled Agile dans une entreprise de grande taille et/ou complexe (pas seulement pour une dizaine d’équipes mais pour toute une organisation
preferable
  • Vous avez de l’expérience dans la mise en œuvre d’une méthodologie agile dans un environnement professionnel.
  • Une expérience dans la mise en place de constructions Agiles (départements, Tribes,…) serait un atout.
Soft skills Vous êtes à l’aise pour donner des ateliers devant un public d’inconnus et de grands groupes Vous êtes un bon communicateur et visez un échange optimal d’informations et de processus liés à la méthodologie Agile.
Vous avez l’esprit d’équipe
Vous aimez aider vos collègues.
Vous préférez chercher des solutions aux problèmes
Vous êtes enthousiaste, désireux d’apprendre et flexible.
Vous rayonnez de positivité
Architect Expert – Senior
Mission context Alpha Credit Benelux is looking for a Security architect to join the architecture team. For a mission of 12 months.
Function  description In our new agile landscape, we are looking for a security (solution) architect who can support our digital transformation. The candidate we are looking for has a passion for architecture with a focus on the security. On a daily basis you will join our agile teams to support them delivering secure solutions that are robust and ready to face the ever changing digital world.
The ideal architect can work with the legacy that we already have and bring innovative ideas to transform, improve and secure our systems.
Willingness to work with a big organization and handle the challenges that come with the multiple structures are key for the ideal candidate.
Language requirements Dutch Good
French Good
English Fluent writing and speaking
Education University Degree in Computer Science or Information Systems or equivalent education.
Certification
  • Security certifications such as CISSP, CISA, CISM, CCSP, Cloud Certifications preferred
  • TOGAF
Travel
  • Must be willing to travel on occasion (1 day bi-monthly)
Telework
  • Expectation: 60% on site & 40% homeworking
Required experience / knowledge At least 5 years of relevant experience
Technical experience mandatory
  • Minimum 8 years of multi-disciplined IT experience (dev, analysis, …)
    • 2-3 years of Security Architecture responsibilities in large sophisticated organization with high volume/high transaction environment.
  • Knowledge of IT security especially in the area of Identity and Access Management, cryptography and key management.
  • Knowledge of cloud security
  • Ability to determining how a security system should work (including its resilience and dependability capabilities) and how changes in conditions, operations, or the environment will affect these outcomes.
  • Able to design architectures and frameworks.
  • Be able to document and address organization’s information security, cybersecurity architecture, and systems security engineering requirements throughout the full life cycle.
  • Archimate design
  • Experience with mobile development security and web security.
preferable
  • Experience with advanced technologies such as machine learning, data mining, text mining, deep- learning, natural language processing.
  • Experience with remote access technology concepts.
Business experience mandatory
  • GDPR
preferable
  • PSD2
  • Private loan business experience
Soft skills
  • Ability to be a liaison between business, management, IT and other stakeholders
  • Be able to identify and prioritize critical business functions in collaboration with organizational stakeholders.
  • Be an excellent communicator and have excellent listening skills.
  • Ability to manage teleworking and you are able to make contact with different stakeholders once they have been identified.
  • Team player
  • Quick self-starter, pro-active attitude
  • Good Communication and influencing skills
  • Good analytical and synthesis skills
Senior Functional Analysts
Search for some Senior Functional Analysts to join our Middle Office. Experience required in RestFull API Services including possibly micro-service design. The role includes business analysis as well. Working with Java suite in banking environment. 
Mission context The Functional Analyst clearly identifies the problems that the business are experiencing and/or the business requirements and maps out possible solutions that can be developed and integrated in the enterprise production environment. The Functional Analyst investigates costs and benefits.
The Functional Analyst consequently designs the chosen solution in detail, defining exactly what it should look like, which data are involved, and which processes are supported.
Function  description During the preparation phase:

  • Accompany the business analyst and client through the reflection towards a solution – propose alternative and adequate solutions in line with enterprise architecture and strategy, and considering cost/benefit.
  • Ensure that the client understands and adopts enterprise rules and standards concerning architectural standards, security, …
  • Work together with the architects to set up the architecture
  • Close collaboration with project manager / asset manager / product owner
  • Relay between the client, business analyst and involved asset teams, coordination of the involved asset teams (unified view towards the client – ensure that all involved IT parties clearly understand the client needs)

During the elaboration phase:

  • Functional elaboration of the chosen solution alternative, translation of the business requirements in detailed functional requirements
  • Align with involved assets on the functional responsibilities each asset will need to implement
  • Application design of the solution, identifying and detailing the impacts on the different application components as specified in the architecture
  • Align with the different technical teams of the asset in order to specify each of their requirements

During the construction phase:

  • Follow-up of development and testing to ensure coherence between the functional specifications and the developed solution
  • Provide the technical definitions of components that are supported by different teams (queues, security, integration layers, …)
  • Support suppliers during the development and integration and assembly testing (I&AT)
  • Analyse defects during test phase
  • Support the release and deployment teams in the different environments

Once the solution is installed in production, provide 3rd line support to the operational entities and helpdesks. Analyse production incidents and coordinate their solution. Maintain the documentation accordingly.

In an agile context, preparation, elaboration and construction are sliced and combined in sprints.

Language requirements Dutch
French
English Sound knowledge of English as well as (at least) one local language.
Education .
Certification
Travel
Telework
  • Expectation: 50% on site & 50% homeworking
Agile requirements An analyst involved in Agile projects must have the “Agile mindset” which implies:
a positive attitude and pragmatism
thirst for knowledge: Agile is about learning and adapting. Knowledge sharing is key to success.
The goal of team success: Agile is about the success of the team, no individual success or heroic behavior. It is more important for the team to succeed than for the individual to have completed his/her tasks.
There is no failure, only feedback: Agile is about taking everything as lessons, adjusting actions based on the feedback, resulting in continuous improvement.Beyond the roles:  Agile teams are cross-functional.  All required disciplines are represented in the team (analysis, development, testing, … ). However, although team members have a primary role representing a discipline, they are expected to take on other roles and contribute to other disciplines  whenever it helps towards reaching the sprint goal.
Required experience / knowledge At least 6 years of relevant experience
Technical experience mandatory Functional and technical knowledge of existing IT systems
preferable
Business experience mandatory
  • Knowledge of the concerned metier(s)
  • Knowledge of analysis methodology (according to enterprise standards)
preferable Specific requirement for agile: practical experience with Scrum
Soft skills
  • Team player
  • Analytical, accurate
  • Communicative, creative
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