• analysis of type of information/ documents to receive from the client
• client contact and follow up to ensure the requested information is received on time
• ensure file completeness and encode the information in the systems

• Experience in KYC processes & tasks with corporate clients is a strong plus

• Relevant education: 
  • economical, juridical, business management
  • preferably experience in banking KYC (Know Your Customer) domain

• Commercial experience

• Team player
• Quick self-starter, pro-active attitude
• Good Communication and Influencing skills
• Good analytical and synthesis skills
• Autonomy, commitment and perseverance
• Ability to work in a dynamic and multi-cultural environment

• Identify business needs
• Act as interface between the project owner and project management
• Bridge the business needs with IS
• Define and analyse the business model using modelling techniques and methods
• Manage the risk, quality and issues
• E2E Support project lead in delivery of the project, focus on communications, sales process & operational setup.
• Project office tasks : Planning meetings, budget management
• Preparing content &  copy for internal and external use.
• Collaboration & coordination of well-defined tasks & deliverables of external providers. Preparing workshops
• Assisting in customer validation experiments.

• master

• At least 8 years of relevant experience

• Digital & Marketing exp
• Banking exp
• E2E Support project lead in delivery of the project, focus on communications, sales process & operational setup
• Project office tasks : Planning meetings, budget management

• Previous exp at BNPPF or on

• Previous exp in Beyond and/or Open banking topics

• Analytical mind – conceptual thinking
• Negotiation and persuasion skills
• Structured approach
• Able to work independently
• Problem-solver
• Quality-minded and eye for detail
• Goal-oriented
• Open to change

• He/she takes care of Requirements management and communication and ensures good understanding of business’ needs
• He/she is the liaison between all stakeholders & guarantees customer satisfaction
• He/she supports the testing phase, takes care of change management and leads the closure of issues during the warranty period
• He/she takes part in the search & delivery of realistic/effective solutions to complex business challenges: provides expertise (analytical, technical & in terms of project management)  in the search & implementation of digital (marketing ) solutions
• He/she works closely with the channel manager, Marketing/ Product management and with the Process team in order to understand the overall strategy and objectives for the Channels for the  domain
• He/she takes the lead in specific studies related to the digital channels for enterprises
• He/she identifies the impact of business specifications and related system changes on existing back-end and front-end processes and liaises with Process/ Change manager
• He/she collects, analyses and translates business requirements delivered by our end-users into detailed business specifications taking into account a user centric, collaborative and agile way of working
• He/she builds and maintains good relationships within with the Business partners, Operations and the different departments of IT.

• After initial training : Expectation: 50% on site & 50% homeworking

• You have at least  3-5 years of relevant experience in Data Analytics.

• Ability to conduct cost/benefit analysis
• Good understanding of IT and testing
• Good understanding of work flow processes
• Experience working on digital transformation projects in a consulting/client facing environment
• Experience in one or more digital technology areas such as:
  • Content management: Adobe Experience Manager, Sitecore, OpenText, Drupal, Wordpress
  • Ecommerce: Websphere Commerce, Oracle ATG, Hybris
  • Digital marketing: social media, personalisation, targeting, SEO, PPC
  • Front-end technologies: HTML5, CSS, JS
  • Infrastructure: cloud, SaaS, security, server technologies
• Experience in rapid prototyping tools e.g. Axure, Balsamiq, Invision
• Understanding of delivery frameworks and methodologies (Prince 2/PMP/, Agile – Scrum)

• Ability to manage meetings
• Extensive experience working on digital transformation projects in a consulting/client facing environment

• Customer oriented
• Analytical mind – conceptual thinking
• Negotiation and persuasion skills
• Excellent communication skills (both verbal and written)
• Self-starter and work independently
• Problem-solver
• Quality-minded and eye for detail
• Goal-oriented
• Open to change
• Eager to understand the strategy behind business requirements and provide re

• Establish and maintain enterprise security models, architecture, patterns and guidelines;
• Support IT architects to develop “secure by-design” application architectures based on security patterns, requirements and risk analysis and ensure project conformity with security rules and expectations;
• Develop durable and influencing relations with IT and Business responsible, enabling continual promotion of long-term cybersecurity goals;
• Contribute to the overall evolution of cybersecurity adoption throughout the enterprise. Influence security practice in the IT and business community through knowledge sharing sessions;
• Support management in the development of strategic vision and roadmap relating to security services and write high quality management memos;
• Be open and constructive in responding to ad-hoc requests from security colleagues, IT management and business partners.

• Expectation: 50% on site & 50% homeworking

• Experience in banking environment.
• Good knowledge of information security standards & frameworks (e.g. ISO 2700x, NIST, SANS);
• Good understanding of IT security technology and processes (e.g. IAM, PKI, VDI, secure networking, web infrastructure, API security);
• Experience in IT architecture methodologies and structured security architecture methodologies (e.g. TOGAF, SABSA); creation of conceptual and logical reference architecture documents;
• In-depth understanding of the threats applicable to Financial Services.

• Continually curious, self-starter, collaborative, pro-active and team player;
• Approachable security advocate, actively promoting security architecture and risk based approach;
• Integrity and fairness in weighing options, impacts, risk and actions;
• Learn continuously, provide constructive peer-reviews, give and accept feedback;
• Success in dynamic and multi-cultural enterprise environment
• Statements like “we cannot do that” or “it has been tried before” inspire you to dig deeper and to help solving the problem in new ways.

• Manage project plan, timescales, delivery milestones and budget  based on the architecture and Agile  initiative
• Analyse and propose the best solutions
• Support the Change Management
• Manage the project’s communications with stakeholders, management and project team
• Track progress versus plan including the actual time/cost and provide regular progress reports
• Develop knowledge of applications, systems, processes and procedures to ensure all elements of the project are delivered
• Supervise the day-to-day activities of assigned team members and provide support and guidance as appropriate as coordinator
• Manage the User Acceptance testing of the project deliverables with the needed teams
• Manage the communication, roll-out and after care phase of the project to successfully hand over the deliverables to day-to-day operations team(s)

• Infrastructure knowledge regarding  Windows, Linux, life cycle management projects,  WAS, Citrix / App-V / Web-based applications
• Infrastructure experience in Cloud and application migration to Cloud ( new technologies)
• Knowledge about  migration projects of applications ( so the applicative migrations ) 
• ==> A support experience in a help desk is not considered as an infrastructure experience
• Cloud experience and new infra technology

• Knowledge of the BNPPF organization and objectives. Knowledge of the banking world in general.
• Experience in the specific context of the project (IT Infrastructure)
• Knowledge of the specific functional context of Applications  (domain knowledge) as a former experience in Application services
• Experience in Agile project management methods, processes and tools – knowledge of the standards in use in the enterprise.

• Communication, networking, negotiating
• End to end view and implementation impact analysis ( risks...)
• Change Management mindset and support of the Change
• Team player ( with numerous teams)
• Creative
• Organizer
• Result driven with the impacted teams
• Stress resistant

• The new Business Process Engineer will have to perform the following actions:
• Understand how Business activities are handled within each team. Most activities are currently handled in functional mailboxes in Outlook. You will have to organize, manage, perform & document interviews, workshops, analyse some documentation, etc..
• Define a new improved way of working for each team thanks to JIRA/SNOW specificities.(Dashboards, boards, Kanban, workflows, SLA’s, Automation rules, post-functions, user management, custom fields, configuration schemes, etc.)
• Implement new designed way of working within JIRA/SNOW. You will be responsible to configure what you’ve designed. You will enter in contact with the IT team linked to our project to develop customized features or all changes that requires codes development.
• Perform Change activities to ensure a proper implementation of the developments within all teams. (create trainings, testing plans, roll-out phase, etc)

• Bachelor or master degree

• Previous experience with JIRA/SNOW (as system Admin - configuration of the tool: no user experience only) and/or certification on JIRA Admin (ACP-100)
• Experience with Data & process management
• Organizational skills (workshops, brainstorming, brown paper sessions, interactions, facilitator roles)
• BPMN
• Affinity with IT Tools including consequent configuration efforts

• Experience with JIRA Service Desk/SNOW
• Affinity with IT domain - html
• Lean & Process Improvement methodology
• Familiar with project lifecycle and project environment

• Good understanding of work flow processes
• Process optimization
• Solution driven mindset
• Good soft skills (communication, structure, presentation)

• Knowledge the whole Securities Handling environment of a (retail) bank is a plus
• Experience in complex environment with multi-disciplinary tasks
• Change management skills (trainings, deck presentation, etc.)
• Strong stakeholder management experience

• Well structured
• Quick self-starter, pro-active attitude
• Proven negotiation skills and ability to build consensus
• Excellent Communication (written & oral) and negotiation skills
• Able to work effectively with all levels in the organization
• Good analytical and synthesis skills
• Commitment, perseverance & Challenges are key concepts that define you
• Team player but who can quickly work autonomously.

• Educate and align on principles, practices and philosophies concerning a particular discipline
• Facilitate adoption and practice of a particular discipline
• Coaching and mentoring
• Teaching/training of particular knowledge and/or skills, complementing or amplifying classroom trainings
• Empower cross-organization coaching (mutual coaching between teams or target groups, and peer-to-peer coaching)
• Ambassador of change
• Empower self-organization of teams

• Expectation: 50% on site & 50% homeworking

• Team Player
• Communicative
• Knowledge sharing

• Vous élaborez des plans de communication sur base de briefings de Go-To-Market pour atteindre les objectifs fixés sur le plan commercial et de la notoriété de la marque.
• En collaboration avec votre équipe/squad, vous assurez de bout en bout la mise en œuvre de ce plan :
  • à savoir la communication interne et externe (direct mailings, publications intranet, pages pour notre site internet public, lettres d’informations, évènements, vidéos, posters, flyers, etc.) ;
  • vous briefez les copywriters, équipes de design, partenaires externes, etc. ;
  • vous passez en revue le matériel de communication.

• Vous êtes passionné de communication (earned et paid media) et vous détenez de préférence un diplôme et/ou de l’expérience dans ce domaine.
• Vous êtes un project manager motivé, de nature structuré et organisé.
• Vous êtes capable de garder un vue globale sur vos projets en vous assurant de la qualité du détails
• Vous avez la capacité à travailler dans le respect de délais serrés, de modifier l'ordre des priorités et d'équilibrer les impératifs à court terme avec les objectifs stratégiques à long terme
• Capacité à faire preuve de leadership, à convaincre et à travailler de manière transversale au sein de l'organisation
• Vous avez l’esprit d’équipe mais vous êtes capable de travailler de manière autonome.
• Vous êtes orienté résultats, tenant compte des deadlines et des budgets.
• Vous êtes capable d’analyser et de synthétiser rapidement et correctement des sujets et dossiers (souvent complexes ou sensibles) et de proposer une stratégie de communication concrète.
• Vous êtes créatif, mais vous restez réaliste et pragmatique.
• Vous placez les clients au cœur de vos projets.
• Vous vous exprimez facilement en néerlandais et en français.

• Master degree in Communication, Economics or Marketing

• At least  < 3 > years of relevant experience!!!

• Experience in project management & communication

• Strong organizational insight
• Ability to see the overall picture (helicopter view) - strategic thinking
• Decision-making
• Strong communicator, diplomatic and customer-oriented
• Commercial awareness and customer-oriented
• Proactive
• Team spirit

• General administrative support
• • Processing of expense reports within 10 business days.
  • Inform internal customers in a kind and resolved manner in case of problems. Report potential problems to management.Treatment of expense notes in the tool Concur, according to the rules established by the bank (the expense notes policy).
• Review the existing way of working and suggest actions to optimize and simplify processes.
• S/he is one of the contributors to the department targets. S/he also works on the continuous process improvements, proactively analyzing and driving quality of the department’s deliverables.
• S/he works with different tools (ERP system: SAP, SAAS & non-SAAS applications) on a daily basis and should be able and willing to acquire the functional knowledge and build up the necessary experience.
• The Multi-Skilled Administrative Resource actively participates in the  P2P Team by supporting the BAU activities.

• Expectation: 50% on site & 50% homeworking

• Microsoft Office applications (good knowledge of Excel is a must)
• Experience with and knowledge of SAP (as end-user)
• Knowledge of SAAS applications  is a plus
• Being “technology savvy” is key.

• Experience in working in operational teams

• Strong communicator, diplomatic and customer-oriented
• Able to work independently
• Problem-solver
• Accuracy and precision, quality-minded
• Structured approach
• Goal-oriented

• Understand the payment engine flow and the IT assets involved;
• Assist in identifying and designing of controls;
• Coordinate and monitor the execution of the first-line controls;
• Assure the quality of the provided evidence;
• Test the effectiveness of controls and provide advice on the improvement of existing ICT controls.
• Report to management, to stakeholders (including the Internal Audit) the results of first-line controls;
• Follow-up the status of remediation actions related to these controls;

• Identify impacted assets and processes upon policy & control changes;
• Allocate the implementation roles and responsibilities for each security requirement;
• Get implementers’ acceptance on the roles and responsibilities allocated to them.

• 2-5 year experience in IT and security technology and processes
• Experience in Metrics definition and dashboarding;
• Good knowledge of Excel (pivot tables, formulas) and Word, PPT;
• Knowledge of SharePoint (as a user)
• 2 years’ experience in designing and implementing IT generic controls (good knowledge of Identity & Access Management);
• Skills in coordination of / collaboration with different teams and external resources.
• Experienced with regulatory requirements, ISO/IEC standards (eg: 27001 Information Security Management Standard,…), laws and regulations (CHAPS, CIS);

• Experience in developing and implementing policies and / or processes in IT area;
• Certified ISO27001 Lead Implementer;
• Knowledge of NIST control framework, PCI Standard, CIS20, SIG;
• Knowledge of GRC Tools such as RSA Archer;
• Project Management/coordination skills
• Knowledge of Agile Methodology

• 2-5 years’ experience in IT and Information Security environments;
• Capability to quickly understand end-to-end process flows and control needs;
• Experience in Reports and Memo drafting, and reports ad presentations addressed to senior management.

• Preference will be given to candidate that have a good knowledge / practical experience of different bank entities / processes if possible.

•  Quick self-starter, pro-active attitude; team player;
•   Highly productive and able to deliver within agreed deadlines
•   Excellent English writing skills;
•   Strong analytical skills and detail oriented.
•   Ability to produce structured and concise documents;
•   Ability to work in a dynamic and multi-cultural environment;
•   Able to manage and prioritize tasks running in parallel.

• Establish and maintain enterprise security models, architecture, patterns and guidelines;
• Support IT architects to develop “secure by-design” application architectures based on security patterns, requirements and risk analysis and ensure project conformity with security rules and expectations;
• Develop durable and influencing relations with IT and Business responsible, enabling continual promotion of long-term cybersecurity goals;
• Contribute to the overall evolution of cybersecurity adoption throughout the enterprise. Influence security practice in the IT and business community through knowledge sharing sessions;
• Support management in the development of strategic vision and roadmap relating to security services and write high quality management memos;
• Be open and constructive in responding to ad-hoc requests from security colleagues, IT management and business partners.

• Expectation: 50% on site & 50% homeworking

• Experience in banking environment.
• Good knowledge of information security standards & frameworks (e.g. ISO 2700x, NIST, SANS);
• Good understanding of IT security technology and processes (e.g. IAM, PKI, VDI, secure networking, web infrastructure, API security);
• Experience in IT architecture methodologies and structured security architecture methodologies (e.g. TOGAF, SABSA); creation of conceptual and logical reference architecture documents;
• In-depth understanding of the threats applicable to Financial Services.

• Continually curious, self-starter, collaborative, pro-active and team player;
• Approachable security advocate, actively promoting security architecture and risk based approach;
• Integrity and fairness in weighing options, impacts, risk and actions;
• Learn continuously, provide constructive peer-reviews, give and accept feedback;
• Success in dynamic and multi-cultural enterprise environment
• Statements like “we cannot do that” or “it has been tried before” inspire you to dig deeper and to help solving the problem in new ways.

Envie de faire bouger les choses avec nous pour un monde plus durable ?

Votre futur job

• /

• Vous avez minimum 4 ans d’expérience en tant qu’Agile Coach
• Expérience dans un environnement Retail Banking.
• Vous êtes capable d’encadrer des cérémonies avec des senior stakeholders.
• Vous avez de l'expérience avec Scaled Agile dans une entreprise de grande taille et/ou complexe (pas seulement pour une dizaine d’équipes mais pour toute une organisation

• Vous avez de l'expérience dans la mise en œuvre d'une méthodologie agile dans un environnement professionnel.
• Une expérience dans la mise en place de constructions Agiles (départements, Tribes,…) serait un atout.

• Security certifications such as CISSP, CISA, CISM, CCSP, Cloud Certifications preferred
• TOGAF

• Must be willing to travel on occasion (1 day bi-monthly)

• Expectation: 60% on site & 40% homeworking

• Minimum 8 years of multi-disciplined IT experience (dev, analysis, ...)
  • 2-3 years of Security Architecture responsibilities in large sophisticated organization with high volume/high transaction environment.
• Knowledge of IT security especially in the area of Identity and Access Management, cryptography and key management.
• Knowledge of cloud security
• Ability to determining how a security system should work (including its resilience and dependability capabilities) and how changes in conditions, operations, or the environment will affect these outcomes.
• Able to design architectures and frameworks.
• Be able to document and address organization's information security, cybersecurity architecture, and systems security engineering requirements throughout the full life cycle.
• Archimate design
• Experience with mobile development security and web security.

• Experience with advanced technologies such as machine learning, data mining, text mining, deep- learning, natural language processing.
• Experience with remote access technology concepts.

• GDPR

• PSD2
• Private loan business experience

• Ability to be a liaison between business, management, IT and other stakeholders
• Be able to identify and prioritize critical business functions in collaboration with organizational stakeholders.
• Be an excellent communicator and have excellent listening skills.
• Ability to manage teleworking and you are able to make contact with different stakeholders once they have been identified.
• Team player
• Quick self-starter, pro-active attitude
• Good Communication and influencing skills
• Good analytical and synthesis skills